Terms And Conditions

1. The content and information displayed on this web site is the property of Tenerife Resorts and/or other parties. The downloading, reproduction, or retransmission of this information, other than for non-commercial individual use, is strictly prohibited.

2. Our sites may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Tenerife Resorts and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of Tenerife Resorts and/or other parties is granted to or conferred upon you.

3. You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorized Tenerife Resorts representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this site).

4. This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site ("access codes"). The content contained in such restricted areas is confidential to Tenerife Resorts , and is provided to you for your business use only, which includes reviewing commission status and statements, and enrolling in our Electronic Funds Transfer program as described below. We reserve the right to prohibit the use of such access codes on your behalf by third parties where we determine that such use interferes with our site's operation or results in commercial benefits or other entities to our detriment.

5. All Tenerife Resorts Tenerife Resorts INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

6. With respect to all communications you make to Tenerife Resorts regarding our information, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Tenerife Resorts shall have no obligation to protect your communications from disclosure; (b) Tenerife Resorts shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Tenerife Resorts shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

7. Our information may contain technical inaccuracies or typographical errors. Tenerife Resorts reserves the right to make changes, corrections and/or improvements to our information, and to the products and programs described in such information, at any time without notice.

8. Our sites contain information on Tenerife Resorts products and services, not all of which are available in every location. A reference to a Tenerife Resorts product or service on a Tenerife Resorts Internet site does not imply that such product or service is or will be available in your location.

9. If you choose to leave this Tenerife Resorts site via links to other non- Tenerife Resorts sites, including those of advertisers, Tenerife Resorts is not responsible for the privacy policies of those sites or the cookies those sites use. In addition, because Tenerife Resorts has no control over such sites and resources, you acknowledge and agree that Tenerife Resorts is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

10. This is a European Union website and is subject to European Union law. Tenerife Resorts will disclose any information regarding the use of this site including personal information pertaining to you without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Tenerife Resorts Tenerife Resorts guests, visitors, associates, or property (including this site), or to others.

11. If you would like to view the privacy practices that govern Tenerife Resorts please review our Internet Privacy Statement. If you have questions about these Terms of Use please send an e-mail to info@teneriferesorts.com.

Privacy Policy

Browsing

This Web site does not collect personally identifiable information from your computer when you browse this Web site and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site. We also use this information to better understand how visitors use our Web site and how we can better tune it, its contents and functionality to meet your needs.

Information We Collect

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our resorts, we will ask you for information such as name, address, telephone number, email address, credit card number, and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to 1) notify you about special offers and promotions as described in the email section of this privacy statement, as well as 2) send you periodic satisfaction or market research surveys. You can opt out of emails at any time. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.

Reservations

The personally identifiable information you provide to us for making a reservation is made available to the applicable resort for the purpose of meeting your reservation request. After making a reservation or completing your stay at a Tenerife Resorts resort, unless you tell us otherwise, the information you provide will be used by us for direct marketing of Tenerife Resorts resorts and other Tenerife Resorts products. Within these Tenerife Resorts promotions we may also promote the products and services of select, reputable third parties with whom Tenerife Resorts has a strategic marketing relationship because they offer products or services that we believe would of interest to you. Tenerife Resorts may use the services of third-party mail houses for the sole purpose of mailing materials.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Tenerife Resorts , it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Tenerife Resorts . Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this privacy statement is generally processed and stored in the European Union.

Disclosure of Information to Third Parties

In addition to the services and required information sharing described directly above, Tenerife Resorts does use the services of third parties, such as email service providers and marketing companies that act as agents on behalf of Tenerife Resorts . These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Tenerife Resorts specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personally identifiable information to entities outside of the Tenerife Resorts family of companies and hotels for their use without your approval.

Cookies

Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless Tenerife Resorts can remember the dates you used in your resort search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on Tenerife Resorts .com.

The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you leave Tenerife Resorts .com. Persistent Cookies remain on your computer hard drive until you delete them. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Tenerife Resorts . Cookies do not corrupt or damage your computer, programs, or computer files.

We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site. The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.

Emails about Special Offers and Promotions and Opt-Out

It is our intention to only send you email communications that will be useful to you and that you want to receive. We will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Tenerife Resorts offers which may also include the promotions of select, reputable third parties with whom Tenerife Resorts has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third-party email service provider to send emails. These service providers are prohibited from using your email address for any purpose other than to send Tenerife Resorts-related email.

If you do not wish to receive email updates about offers from Tenerife Resorts or satisfaction and market surveys, please email info@teneriferesorts.com. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online by updating your personal account, or sending a letter to Tenerife Resorts Please allow 10 business days for us to process your opt-out.

Other Sites

Tenerife Resorts is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed this Web site from and to the non- Tenerife Resorts Web sites that you may access from this Web site.

Legal Issues

This is a European Union Web site and is subject to European Union law. Tenerife Resorts will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Tenerife Resorts guests, visitors, associates, or property (including this site), or to others. As mentioned above, laws related to personally identifiable information vary by country.

Tenerife Resorts.com Internet Privacy Statement Changes

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on February 16th, 2007.